Return Policy

At Cetro Machines, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy carefully to understand your rights and responsibilities.

Eligibility for Returns

We accept returns for most machines and equipment within 30 days of delivery, subject to the following conditions:

The item must be unused, uninstalled, and in its original condition with all original packaging, manuals, and accessories.

Items must be returned with proof of purchase (e.g., invoice or order confirmation).

Returns must be pre-authorized by our support team. Unauthorized returns will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Custom-built or special-order machines

Clearance or final sale items

Items that have been used, damaged, or modified

Software and digital products

Consumables and accessories (unless defective)

Return Process

Request Authorization
Contact our customer service team at [email/phone] within 30 days of delivery to request a Return Merchandise Authorization (RMA).

Pack the Item Securely
Repack the machine in its original packaging. Ensure all components, manuals, and accessories are included.

Ship the Return
Once approved, ship the item using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or shipped in error.

Inspection and Refund
Once received, we will inspect the item. If approved, your refund (minus any applicable restocking fees) will be processed within 7–10 business days to your original payment method.

Restocking Fees

Returns may be subject to a restocking fee of up to 20%, depending on the condition of the item and the nature of the return.

Damaged or Defective Items

If your item arrives damaged or defective:

Provide photos and a description of the issue.

We will arrange for a replacement, repair, or full refund at no additional cost.

Exchanges

Exchanges are allowed for eligible items. Please contact our support team to discuss your specific needs and available options.

Contact Us

If you have any questions about your return or need assistance, please contact us:

Email: support@cetromachines.com

Phone: +1 (800) 917-0511

Live Chat: Available on our website during business hours